Homewood Suites by Hilton Carlsbad-North San Diego County

Terrible experience in so many ways. The room had stand-alone portable air conditioners with ventilation tubes attached to open windows. These portable air conditioners are as loud as if I was standing in traffic on a freeway. Directly below my room, outside, is the smokers patio so all the cigarette smoke flows into my room through the windows that cannot be closed. The iron did not function at all. I tried to call the front desk to ask for a functional iron only to discover my phone also doesn't work. The room is dirty, the carpet is old and worn out. The shower pressure is terrible. Any $ amount paid for this room is too much. One of the worst lodging experiences I have had in a long time.

I regret to inform you that my recent stay at your establishment has been nothing short of a disaster. I have never encountered such a dreadful experience in any hotel before, and I feel compelled to share the specifics of my ordeal. From the abysmal air conditioning that failed to maintain a comfortable temperature to the restroom door that refused to close properly, my sense of dissatisfaction grew exponentially throughout my stay. To compound matters, the instability of the toilet bowl created a highly unpleasant and unhygienic situation that is simply inexcusable. The final blow to an already disastrous experience came when I discovered the broken and sharp parts inside the dish machine. Such neglect of maintenance and guest safety is unacceptable. I implore you to take immediate and comprehensive action to address these issues. A stay of this nature not only tarnishes the reputation of your hotel but also leaves a lasting negative impression on your guests. This experience has left me thoroughly disappointed, and I sincerely hope you take these concerns seriously.

Rooms and pool were gross, but breakfast was really good. We checked in and got our room. We went down to the pool and the pool and spa were both very cloudy and yellow looking, very dirty appearance. Once we got settled in our room we found mold along the tops of the walls throughout the entire shower. We complained to the front desk and finally around 9pm they offered us to switch rooms, however our 4 year old twins were already sleeping. After this, I was laying in bed and went to grab a drink of water only to feel an earwig crawling on my arm!! SO GROSS! The rooms were very dirty and not cleaned. I am a long time Diamond member and I stay at different Hiltons around the country every week. This room was gross! I will give props to the breakfast team however. The lobby was completely packed and all the food and drinks and coffee were constantly filled and fresh. Breakfast was amazing.

The front desk staff here is lovely, and the HVAC system works great! Location is wonderful, too. We were surprised, though, at how rundown the living room furniture was, and that there were no sofa pillows. There were also no lotion dispensers in our rooms and only one blowdryer for two separate bathrooms. For the price we were paying per night, we would have expected that the rooms were more well-stocked and that the sofa and chairs weren't so beat up. It seems this is the case more and more often with Hilton properties - they can look brand new online, but what you get in reality is always a bit of a gamble.

Beds very comfortable, rooms are clean, staff is nice. Only issues we had were very blunt kitchen knives (a main reason we chose this hotel was for the full kitchen), out of order gym equipment and NO Amazon PRIME or Disney + apps on any of the TVs that we could log into with our own accounts. Showtime was complimentary, but has nothing for kiddos of course. Otherwise, a very lovely stay and we would strongly consider coming back again next Summer!